Complaints

My philosophy

I believe that osteopathic care is the cornerstone of any comprehensive and holistic health program.  When your body works the way nature intended, your natural healing mechanisms come into play and optimum health is restored. 

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Useful articles

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Please don't take chances with your health.  A wellness plan that's easy to understand and follow is essential to good health all through your life.  Make osteopathy a key element of that plan, and you're well on your way to living a life that's active and free from pain.

Everyone in the practice, from the receptionist to myself, your osteopath, has one goal in mind -- to help you feel better fast.  We know that when your body isn't in top shape that your entire outlook on life can be affected.  That's why you'll always be greeted with a smile and helpful advice.

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I trained for 4 years at the British School of Osteopathy in central London, before going in to practice in Hampshire and West Sussex.  I then set up on my own in Southsea in 1993. 

Five years later I relocated the clinic to Collins Road, Southsea, where I still work alongside osteopath Jon Butterworth. 

We now have an established patient base, some of whom have been with us from the beginning, and bring their children and grandchildren.

I see many different types of problems, such as sports injuries, low back pain, migraines and trapped nerves to name a few.  I treat all ages, from children (the youngest was 2) through to pregnant ladies and the elderly (the oldest so far is 91). 

Every patient is seen as an individual, and treatment is tailored to their specific needs.  I use gentle structural techniques, taking care to ensure that the patient is happy and comfortable with the treatment. 

I am a member of the Osteopathic Institute (OI) and registered with the General Osteopathic Council (GOsC) which means that I undertake continuing professional development throughout the year, to remain fully up to date with my skills and knowledge. 

Outside of work, I enjoy running, Pilates and mountain biking, as well as walking my dog with my husband and three children. 

The team

Your health

About Anna

Anna Stainer Osteopath

Hampshire Osteopath est. 1992

If you have a complaint or concern about any aspect of your treatment, please let me know as soon as possible.  Please provide full details of your complaint and I will undertake to treat it seriously, deal with it promptly and learn from it by reviewing or, if appropriate, improving my standards. 

You may make your complaint to me in person, by phone, by letter or by email. 

I will investigate the complaint during the following few days and will aim to:

  1. Find out what happened and what went wrong
  2. Make sure you receive an explanation and an apology if this is appropriate
  3. Identify what I can do to ensure that this problem does not arise again

If you are concerned about safety and you wish to instigate a formal complaint with the regulatory body, you can contact the General Osteopathic Council (GOsC).  Please note that the GOsC cannot award compensation. 

southsea osteopath anna stainer